Questions and answers.
Wholesale, custom and white label, documentation and repeat supply. If it's not here, just ask.
Wholesale
Do I need an account to see prices?
Yes. Register for a trade account and trade prices show once you are logged in.
Is there a minimum opening order?
No. The first order is paid upfront, with 30-day terms from the second.
When will my order be dispatched?
Same day if placed before 2pm, tracked next-day to mainland UK.
Can I sell online?
Yes, on your own website or in store. We ask that you do not list on Amazon or bid on our brand names in paid search.
Is there merchandising support?
Yes. Every stockist gets a product data pack: images, descriptions, SKUs, barcodes and data sheets, ready for your website or till system.
How do returns work?
Unopened stock within 30 days.
Custom and white label
What is the minimum run?
From 50 units, format depending. No upper limit.
What is the difference between white label and a custom recipe?
White label is one of our proven recipes packed under your brand. Custom is your recipe, or one developed for you, made to specification.
Can you match a blend I already buy?
Usually. Send a sample or the specification and you will get a straight answer on whether it can be matched, improved, or replaced with an alternative.
How long do samples and first production take?
First samples within a week. Production lead time depends on the format and the volume, and is discussed on the first call.
What does recipe development cost?
Development is chargeable and credited against your first production order. The figure is discussed on the first call.
Who owns the recipe?
Yours stays yours. A recipe developed for you is yours once development is paid.
Can you sign an NDA?
Yes, before any detail is shared.
Can you supply foodservice pack sizes?
Yes, on request. 1kg to 5kg, plain label.
Documentation and repeat supply
What documentation comes with an order?
Product specification sheet, allergen matrix, nutritional data and barcodes with every order. Certificate of analysis on request.
Can you hold stock for us?
Yes. Finished stock can be held and called off against your forecast.
Can you supply in bulk or by weight?
Yes. Tubs, bags or bulk by weight for foodservice and manufacturing.
How is an approved recipe controlled on repeat orders?
Every batch is checked against the retained reference sample, and the ingredients come from the same source each time.
Is accredited production available?
Yes, where a project needs it. SALSA-approved production routes are available, with facility documentation supplied at technical approval.
Still got questions?
Get in touch and we'll respond as soon as we can.